Modelo Q+4D cómo medir la satisfacción del cliente más allá de la calidad percibida /
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| Format: | eBook |
| Language: | Spanish |
| Published: |
Madrid :
AENOR,
2010.
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| Online Access: | https://elibro.net/ereader/uninicaragua/53560 |
| Physical Description: | 147 p. |
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