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| LEADER |
01438nam a2200337Ia 4500 |
| 001 |
DIGUNSABA0007 |
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| 006 |
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| 007 |
cr ||||||||||| |
| 008 |
130701s2011 ck a ob 000 0 spa |
| 020 |
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|z 9789586487290 (pbk.)
|
| 020 |
|
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|z 9586487296 (pbk.)
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| 040 |
|
|
|a DGITA
|b eng
|e pn
|c DGITA
|
| 050 |
|
4 |
|a HF5415.5 eBook
|
| 100 |
1 |
|
|a Vargas Quiñones, Martha Elena.
|
| 245 |
1 |
0 |
|a Calidad y servicio
|h [electronic resource] :
|b conceptos y herramientas /
|c Martha Elena Vargas Quiñones, Luzángela Aldana de Vega.
|
| 250 |
|
|
|a 2. ed.
|
| 260 |
|
|
|a Chía, Cundinamarca, Colombia :
|b Universidad de La Sabana ;
|a [Bogota] :
|a Ecoe Ediciones,
|c 2011.
|
| 300 |
|
|
|a 1 online resource (ix, 205 p.) :
|b ill.
|
| 490 |
1 |
|
|a Colección textos universitarios. Area administración.
|
| 504 |
|
|
|a Includes bibliographical references (p. 197-205).
|
| 650 |
|
0 |
|a Quality control
|v Handbooks, manuals, etc.
|
| 650 |
|
0 |
|a Customer services
|v Handbooks, manuals, etc.
|
| 650 |
|
0 |
|a Consumer satisfaction
|v Handbooks, manuals, etc.
|
| 655 |
|
0 |
|a Electronic books.
|
| 700 |
1 |
|
|a Aldana de Vega, Luz Angela.
|
| 791 |
2 |
|
|a Digitalia (Firm),
|e distributor.
|
| 830 |
|
0 |
|a Colección textos universitarios
|p Area administración.
|
| 830 |
|
0 |
|a Digitalia eBook Collection: Universidad de La Sabana.
|
| 856 |
4 |
0 |
|3 Digitalia Hispánica
|u http://www.digitaliapublishing.com/a/18577/
|
| 910 |
|
|
|a Premium Collection: 2007-2012
|