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1

Modelo de gestión de la calidad en el servicio al cliente : una aplicación para las grandes superficies /

by Rubio Guerrero, Germán.
Published 2013

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2

by González González, Carlos.
Published 1994

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3

Gerencia de la 4a generación domine la convergencia evolutiva de la administración y la revolución de la calidad /

by Joiner, Brian L.
Published 1995

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4

Reflexiones sobre calidad 295 máximas del gurú mundial de calidad /

by Crosby, Philip B.
Published 1996

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5

Manual de aseguramiento de calidad ISO-9000

by Jáuregui Huerta, Marco A.
Published 1996

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6

Control de calidad total claves, metodologías y administración para el éxito /

by Soin, Sarv Singh.
Published 1997

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7

Administración de la calidad : nuevas perspectivas /

by Marcelino Aranda, Mariana.
Published 2014

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8

La excelencia en el sector sanitario con ISO9001 /

by Govindarajan, Rajavam.
Published 2007

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9

QFD despliegue de la función de calidad QFD Quality Funclion Deployment /

by Zaïdi, A.
Published 1993

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10

Calidad total en la gestión de servicios

by Zeithaml, Valarie A.., Parasuraman, A,, Berry, Leonard L,
Published 1993

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11

La calidad total como herramienta de negocio

by Merli, Giorgio.
Published 1995

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12

Cómo transformar la educación a través de la gestión de la calidad total guía práctica /

by Schargel, Franklin P..
Published 1997

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13

Retando al futuro un modelo de transformación empresarial /

by Vázquez, Alfonso.
Published 2001

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14

Innovación y mejora continua según el modelo EFQM de excelencia

by Membrado Martínez, Joaquín.
Published 2002

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15

Auditorías de calidad para mejorar su comportamiento Dennis R. Arter.

by Arter, Dennis R.
Published 2003

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16

Guía de aplicación de la Norma UNE-EN ISO 9001 en el sector cementero /

Published 2013

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17

Calidad total y logística /

by Presencia, José.
Published 2004

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18

Control interno y fraudes con base en los ciclos transaccionales. Análisis de informe COSO I y II /

by Estupiñán Gaitán, Rodrigo.
Published 2006

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19

Calidad y servicio conceptos y herramientas /

by Vargas Quiñones, Martha Elena.
Published 2011

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20

Calidad, productividad y competitividad la salida de la crisis /

by Deming, William Edwards.
Published 1989

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