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1

Modelo de gestión de la calidad en el servicio al cliente : una aplicación para las grandes superficies /

by Rubio Guerrero, Germán.
Published 2013

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2

Los sistemas de gestión de la calidad : el enfoque teórico y la aplicación empresarial /

by Uribe Macías, Mario Enrique.
Published 2011

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3

Seis Sigma un enfoque práctico /

by Herrera Acosta, Roberto José.
Published 2011

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4

Reflexiones acerca de la calidad

by Velez S., Netzahualcoyotl.
Published 1999

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5

Implantación y auditoría de un programa de administración de la calidad total E ISO 9000

by Mercado Ramírez, Ernesto.
Published 1999

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6

by González González, Carlos.
Published 1994

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7

Manual de aseguramiento de calidad ISO-9000

by Jáuregui Huerta, Marco A.
Published 1996

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8

La administración de la calidad en las empresas pequeñas

by Carlos Ornelas, Carmen Estela.
Published 2008

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9

Control de calidad /

by Gillet Goinard, Florence.
Published 2014

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10

Administración de la calidad : nuevas perspectivas /

by Marcelino Aranda, Mariana.
Published 2014

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11

Sistema de indicadores para la mejora y el control integrado de la calidad de los procesos /

by Heredia Álvaro, José Antonio.
Published 2001

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12

Calidad de servicio del marketing a la estrategia /

by Larrea, Pedro.
Published 1991

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13

Gestión de la atención al cliente

by Brown, Andrew.
Published 1992

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14

QFD despliegue de la función de calidad QFD Quality Funclion Deployment /

by Zaïdi, A.
Published 1993

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15

Calidad total en la gestión de servicios

by Zeithaml, Valarie A.., Parasuraman, A,, Berry, Leonard L,
Published 1993

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16

Introducción al control de calidad

by Ishikawa, Kaoru.
Published 1994

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17

Principios básicos de las auditorías de la calidad

by Parsowith, B. Scott.
Published 1999

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18

Auditorías internas de la calidad

by Vila Espeso, Miguel Ángel., Escuder Vallés, Roberto,, Romero Rodríguez, Rosalía,
Published 2000

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19

Manual de trabajo en equipo

by Winter, Robert S..
Published 2000

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20

Retando al futuro un modelo de transformación empresarial /

by Vázquez, Alfonso.
Published 2001

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