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1

Reflexiones sobre calidad 295 máximas del gurú mundial de calidad /

by Crosby, Philip B.
Published 1996

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2

Control de calidad total claves, metodologías y administración para el éxito /

by Soin, Sarv Singh.
Published 1997

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3

Gestión de la calidad total en el servicio público /

by Bonilla Castillo, José Antonio.
Published 2014

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4

Calidad total y productividad /

by Gutiérrez Pulido, Humberto.
Published 2010

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5

Benchmarking para competir con ventaja

by Boxwell, Robert J.
Published 1994

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6

Efectos del sistema de gestión de la calidad en las entidades del sector público : incidencia en la prestación del servicio /

by Peña Guarín, Guillermo.
Published 2017

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7

Sistema de gestión de la calidad según ISO-9000

by Arenas, Anny.
Published 2009

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8

Factores contrarios a la mejora continua y que hacer para superarlos

by Lefcovich, Mauricio.
Published 2009

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9

Satisfacción de los clientes a través de las estrategias de calidad de servicio implementadas en los bancos comerciales de Santo Domingo 2000-2003

by Jiménez Solano, Miguel Angel.
Published 2009

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10

Satisfacción del consumidor

by Lefcovich, Mauricio León.
Published 2009

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11

Excelencia en la manufactura

by Lefcovich, Mauricio León.
Published 2009

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12

Finanzas Kaizen

by Lefcovich, Mauricio León.
Published 2009

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13

Gestión total de la productividad

by Lefcovich, Mauricio León.
Published 2009

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14

El Kaizen y las exportaciones

by Lefcovich, Mauricio León.
Published 2009

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